Imagine almost any situation _____ two or more people ___ gathered—a wedding reception or _ job interview. What do _____ situations have in common? ______ all of them involve ______ trying to talk with ____ other. But in these ____ moments where a conversation _____ enhance an encounter, we _____ fall short. When small ____ stalls out, it’s often ___ to a phenomenon we ____ “mirroring.”

The phrase “The customer __ always right” was originally ______ in 1909 by Harry ______ Selfridge, the founder of _________’_ department store in London, ___ is typically used by __________ to convince customers that ____ will get good service __ this company and convince _________ to give customers good _______. However, I think businesses ______ abandon this phrase once ___ for all.

Sales executives with even __________ large, distributed sales forces ____ on data to help ____ understand which activities and _________ lead to the best ________. Yet much of the ____ from sources such as ___ reporting tools and time _______ is self-reported, and thus __________ flawed. That leaves executives __ the dark about what __ actually occurring on the _____ lines.

Marketing and strategy might __ what initially gets a _______ noticed, but there is ___ component in the workplace _________ for success: motivated and ________ employees. Even the ____ self-motivated employees need a ______ nudge here and there __ produce consistently proficient work _______. Today we will talk _____ how to achieve it.

I’ve recently been invited __ the interview of the ________ entrepreneur of all times, _____ Peterson, who founded a _____ company in 2005 and ____ developed it to become ___ biggest international enterprise that ____ existed. The interview was _____ on Business1 FM last ________. In this article, James ________ a few questions about ___ company.